General Terms

Gala Medical Instruments provides dental and surgical instruments for professional use. By purchasing from us, you confirm that the products are intended for lawful purposes and that you are authorized to use or resell medical devices in your region. We reserve the right to update or modify these terms at any time without prior notice.

Product Information

We make every effort to ensure that product descriptions, specifications, and prices on our website are accurate and up to date. However, minor variations in size, color, or finish may occur due to the nature of manufacturing. Gala Medical Instruments reserves the right to discontinue or update products without prior notice.

Orders and Payments

All orders are processed upon receipt of payment or a confirmed purchase agreement. Prices are listed in the applicable currency and may be subject to taxes, duties, or shipping costs depending on the customer’s location. Gala Medical Instruments is not responsible for additional charges imposed by customs or local authorities.

Shipping and Delivery

We deliver products worldwide through trusted shipping partners. Delivery times vary depending on destination and customs clearance processes. While we take every measure to ensure timely delivery, Gala Medical Instruments cannot be held liable for delays beyond our control. Customers will receive tracking details once their shipment has been dispatched.

Returns and Replacements

Products that are defective or damaged upon delivery may be returned or replaced within a specified timeframe. Items must be unused and returned in their original packaging. Customized or OEM/ODM products are not eligible for return unless they are proven to have a manufacturing defect. Customers must contact us before returning any product.

Warranty

Our products are manufactured under strict ISO and CE standards to ensure quality and durability. Gala Medical Instruments provides a limited warranty against manufacturing defects. This warranty does not cover misuse, improper handling, or normal wear and tear of instruments.

Limitation of Liability

Gala Medical Instruments shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or services. All instruments must be used by qualified professionals in accordance with industry standards. The customer assumes full responsibility for the use of purchased products.

Intellectual Property

All content on this website, including logos, product images, designs, and written material, is the intellectual property of Gala Medical Instruments. Unauthorized reproduction, distribution, or commercial use of this content is strictly prohibited without prior written consent.

Governing Law

These terms and conditions are governed by the laws of Pakistan. Any disputes arising in connection with our products, services, or website shall be subject to the jurisdiction of the courts in Rawalpindi, Pakistan.